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FAQ

How can I contact Tastebuds? +

If you'd like to speak with a real life Tastebuddy over the phone, we're available 9am to 5:30pm Monday to Friday. Otherwise you can email, Live Chat with us on the website or slide into our DMs on Facebook and Instagram and we'll get back to you ASAP.
Phone: 1300 733 968
Email: 
customerservice@tastebuds.com.au

Can I purchase Tastebuds' amazing bouquets and gifts instore? +

You can - without having to leave your house, find a carpark or make small talk (though Caitlin on our live chat is always up for a banter)! That's because given that the future is now, you can only purchase through our webstore.

My Discount Code isn't working, what should I do? +

How rude! Email us at customerservice@tastebuds.com.au and we'll help you out.

What is the deadline to place an order? +

Tastebuds' offer FREE delivery Monday to Friday Australia wide, because we're nice like that.

If you need your gift to arrive the following day, make sure you place your order before 4pm and that the address isn't down a winding path at the end of an un-named road miles from the nearest milk bar (delivery to whimsical/non-city areas can take an extra day or two – contact us if you're unsure).

For Same Day services, delivery is limited to the Melbourne metro area with a deadline of 1pm and a fee of $14.90.

Can I change my mind after placing an order?+

Decisions are tough and buttons are easy to click by accident – we get it! If you contact us before your gift has been processed through our warehouse, we may be able to amend or cancel your order.
After the order been dispatched though, no changes or cancellations can be made, so get in touch ASAP!

Please note that during peak gifting periods such as Mother's Day, Christmas and Valentine's Day, once your gift has been boxed and booked in with our Courier for pick up, we are not able to intercept your parcel for changes.

What time will my gift arrive?+

Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm. Unfortunately, we cannot specify an exact time of day for delivery on our Courier services. We would hate to make you a promise only to break it!

What if my recipient is not at home?+

We highly recommend ensuring someone be available at the business or home address of your recipient to accept the delivery, mainly so they can feel the glee of receiving a gift fresh off the truck and our courier drivers can feel like the Santa's in Disguise they truly are.

If no-one is home, our Courier will leave the parcel at the premises but only if they think it safe to do so – eg, it isn't 400 degrees, the address is not somewhere where a curious passer-by might swipe your goodies and there's no over enthusiastic dog etc.
In these instances the gift will be taken back to the Courier depot and a calling card left at the premises for your recipient to arrange redelivery.
This may incur a fee.

What if the wrong address is supplied for delivery?+

Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names, tower numbers and hospital wards, secret handshakes where applicable. If your bouquet is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge will apply to redirect/redeliver the gift and may also cause delay in delivery. And no one wants that, so please triple check before placing your order!

Do you deliver overseas?+

Unfortunately, we do not currently deliver overseas.

What happens if my bouquet is damaged during delivery?+

We promise your bouquet will leave the warehouse in pristine condition however as we use a third party courier, we can't 100% guarantee nothing will go awry during transit.
We know you want your gift to be received as breathtaking as possible, so if there
is any damage Tastebuds will dispatch a replacement or provide you with a credit for future use.

Can I set up a corporate account?+

If you intend to use our services regularly, which we would love, please contact our Tastebuds' team on 1300 733 968 or email sales@tastebuds.com.au to discuss our corporate options.

Can I make changes to the make-up of my bouquet?+

We don't currently offer this in our service for orders under 10 units, however to compensate we do offer several customisable add-ons and extras to go with our bouquets such as beer, wine and more chocolate. There can never be too much chocolate.

What is your Refund Policy?+

Please note it is the responsibility of the customer to inform Tastebuds if a bouquet has not been delivered. When notified we will investigate straight away and ensure that the gift is delivered and received.

Refunds will not be given for late delivery as we are unable to 100% guarantee our delivery times.