Tastebuds Returns and Refunds Policy



Cancellation Policy

We can cancel an order as long as we are given 48 hours if the address is two business day services or 24 hours for most areas before the delivery date. To check if the address is a next day or two business day deliveries please feel free to contact us.

The couriers pick up the gifts around 4 pm AEST the day before the selected delivery day in most areas, as a result in some cases we can offer a cancellation provided you let us know before this time. We will then cancel and refund you between 3 – 5 business days.

We are unable to cancel if the order is 24 hours away from delivery, if it has been picked up by the couriers from our warehouse or custom made.

Please call our friendly staff on 1300 733 968 or email at sales@tastebuds.com.au to discuss further

 

Returns and Refunds Policy

 

  • ·What if no one is at home during a same day and Melbourne delivery that I have booked?

In the case of ‘Same day’ deliveries, if the recipient is not  available to accept the delivery, the bouquet will be then be returned to us. From there one of our customer representatives will contact you to arrange a date for redelivery and a redelivery fee of $15.00 will apply. If you want to cancel this order, we can do this however we will need to deduct the $15.00 delivery cost.

 

  • ·What if no one is at home during a delivery that I have booked?
If no one is there upon delivery, the courier driver will have the authority to leave the package at the front provided that they deem is safe to do, (ie not exposed to the public, sun or rain). However if they deem it unsafe to leave the parcel unattended, they will then leave a redelivery card with the contact number for the couriers for the receiver to be able to freely arrange a redelivery. Alternatively, the Bouquet will be delivered to the nearest Post office/Depot so that the recipient can rather re-organise another delivery or pick up their Bouquet at a suitable time. If an address is to be changed the redeliverywill cost $15.00
 
  • ·Am I able to change the address?

You are able to change the address provided you let us know before 4 PM AEST before the delivery date selected. We are unable to change the address if the bouquet is in transit and has been picked up by the couriers. In extreme cases we may be able to change the address once in transit and there is a $15.00 delivery cost.

 

  • ·What happens when a bouquet has run out of a particular food item?

We make every effort to have stock available of all items, however if in the rare instance we are out of stock of a particular bouquet/item advertised we will replace the product with an alternative of equal or greater value.

 

Shipping Damage Refund Policy

 

  • ·What happens if my hamper damaged.

We pride ourselves in the quality of our product; before the bouquets are dispatched they are well packed within our packaging boxes with airbags and ice bags (during hotter periods). It is a rare situation that a consignment become damaged in transit, however if the bouquet you have received has been damage during transit, please contact us immediately on 1300 733 968 or send us an email at sales@tastebuds.com.au.  We will also ask if you can please send us an image of the bouquet received and upon investigation we will deal with each circumstances appropriately. Depending on the damage, we will either offer a replacement or a credit amount for the purchase.

 

Returns & Exchange Procedure:

  • What if I want to exchange the bouquet I have ordered?

 In the circumstance that you need to return or exchange an item please email sales@tastebuds.com.au  or call 1300 733 968 and we will take care of this for you. Tastebuds are able to email over a returns consignment label, if the consumer could attach that to the box from there we can then organize a pick up time.

 

  • ·What if I want to return the bouquets that I have ordered however it has been delivered already?

If Tastebuds Gifts deems the product to be damaged, faulty or the wrong item we will cover the cost of pick up. Otherwise if the reason for returning the bouquet is due to change of mind, the product is no longer relevant or there is insufficient evidence suggesting Tastebuds is at fault there will be a $15.00 redelivery fee.

 

  • ·More details…

Returns and payment will be processed within 24-48 hours after making contact with a sales representative. Payment will be credited back to the original credit card or PayPal account used to purchase the order.