Tastebuds Returns and Refunds Policy

Cancellation Policy

If you cancel the order anytime up until 24 hours before your delivery, you will be refunded within 2-3 business days.

We are unable to cancel if the order is 24 hours away from delivery, on for delivery or custom made.

Please call our friendly staff on 1300 733 968 or email at sales@tastebuds.com.au to discuss further.

 

Returns and Refunds Policy

  1. For ‘Same day delivery’ if the recipient is not be available to accept the delivery, the Bouquet will be returned to us. From there one of our customer representatives will contact you to arrange a date for redelivery and a redelivery fee of $14.90 will apply.
  2. If your Bouquet is delivered outside of our delivery territory and the recipient is not available to accept the delivery, a card will be left in the mailbox and the Bouquet will be delivered to the nearest Post office/Depot so that the recipient can rather re-organise another delivery or pick up their Bouquet at a suitable time.
  3. If you need to cancel your order during transit, we will attempt to have your Bouquet delivered to our Warehouse. If the Bouquet is returned successfully, you will be refunded in full. Please allow take 2-3 business days for the money to return back to your account*.
  4. Tastebuds prides itself on the quality of not only the products itself but also customer satisfaction. If you receive a gift that has been damaged, faulty or the item is incorrect please contact our customer service team within 14 business days on 1300 733 968 and we will arrange for a refund or a replacement Bouquet to be sent out immediately.
  5. If a customer has received a damaged, faulty or incorrect item, we allow them both the choice of a refund or a replacement.

 

Shipping Damage Refund Policy

  1. Tastebuds.com.au take the upmost care to ensure your package is received in perfect condition and is exactly what you ordered.
  2. In the rare situation a consignment has been damaged in transit Tastebuds.com.au will gladly replace or refund the product in a prompt manner at no extra cost to the purchaser.

 

Returns & Exchange Procedure:

In the circumstance that you need to return or exchange an item please email sales@tastebuds.com.au or call 1300 733 968 and we will take care of this for you.

Tastebuds are able to email over a returns consignment label, if the consumer could attach that to the box from there we can then organize a pick up time.

Returns and payment will be processed within 24-48 hours after making contact with a sales representative. Payment will be credited back to the original credit card or PayPal account used to purchase the order.

There is no re-stocking or processing fee.

If Tastebuds deems the product to be damaged, faulty or the wrong item we will cover the cost of pick up.

If you have any other further queries in regards to refunds or in relation to orders, please contact the Tastebuds Customer service team on 1300 733 968 or email at sales@tastebuds.com.au

 

*All refunds for Tastebuds orders will be credited back to the original credit card or PayPal account used to purchase the order.