Tastebuds is committed to providing you with the best customer service experience. We ask that you read the following terms & conditions carefully as they apply to your use of this website www.tastebuds.com.au

The Tastebuds business is Australian owned and operated. The products, information and other materials within this website contain information sourced from around the globe, providing you with the best quality and information. All comments and statements made on this website and corresponding social media sites are based on Tastebuds' personal view only and are not intended as medical or legal advice in anyway.

Tastebuds may revise these terms & conditions from time to time to ensure the highest level of protection for our users and to comply with Australian legislation and the Privacy Act 1988.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS

All material on this Website is owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Tastebuds, This includes, but is not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by us or by other parties that have licensed their material to us.

Material on any website owned, operated, licensed or controlled by A & S Group Holdings Pty Ltd, trading as Tastebuds, is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of A & S Group Holdings Pty Ltd, trading as Tastebuds.

Use of the materials on any other Website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of our copyright, trademarks and proprietary rights and is prohibited.

PRIVACY POLICY

Tastebuds values the protection of your privacy and treats your personal information with the highest level of confidentiality. There are aspects of this site which can be viewed without providing personal information, however some areas require you to submit personally identifiable and/or sensitive information including online orders, joining our newsletter list or via general enquires. Your personal information is stored securely, and Tastebuds may use this information to provide the best service to you, our customer.

SHARING PERSONAL INFORMATION

We do not sell or deal in personal or customer information and will therefore not disclose your personal details to a third party except the necessary information required by providers of services or if required by law.

COOKIES

When you visit our site, Tastebuds, and/or a third party, may place cookies on your browser to collect the following non-personally identifiable information, including but not limited to browsing activity, pages viewed, time spent on each page and referring website address. This information may be used to report on website activity to optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.

MOBILE TERMS OF SERVICE

The Tastebuds Gifts mobile message service (the "Service") is operated by Tastebuds Gifts (“Tastebuds Gifts”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Tastebuds Gifts’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tastebuds Gifts through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Tastebuds Gifts. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Tastebuds or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Tastebuds Gifts mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Tastebuds or email customerservice@tastebuds.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

PURCHASING & PAYMENT

Tastebuds records sufficient personal details when you place an order on our website, to confirm your identity and to ensure we send goods to the correct address. At no time do we record your payment information on our site. When purchasing from Tastebuds, your payment details are processed securely by our secure payment gateway which has the highest possible level of security. Our payment gateway will keep a secure record of your payment details until your order is packed and dispatched to assist with any changes to your order.

LEGAL OBLIGATION

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfil your requests; or to cooperate in any legal investigation.

PRODUCT AVAILABILITY

You may occasionally receive an item in a hamper or chocolate bouquet that is slightly different from what is pictured; this may be in colour, flavour or type. While it is always our aim to send you exactly what is pictured, we do occasionally run out of stock and may need to use an alternative product to finish off your gift. When this happens, we always choose an item that is as close to the original item as possible, and is of equal or greater value. And most importantly, your gift will still look amazing. 

GIFTING OF ALCOHOL

Bouquets, gifts, hampers and extras included in this website that contain alcohol may only be sold to individuals over the age over 18 years. Penalties of $6,000+ apply for supply alcohol to a person under the age of 18 years. Penalties of $500+ apply for a person under the age of 18 years to purchase or receive liquor. Upon delivery, proof of age my be requested by the courier driver.

PROMOTIONS & OFFERS

Tastebuds will, from time to time offer special promotions and offers. If, for any reason a scheduled promotion or offer is not capable of running as planned, we reserve the right to cancel, modify or suspend the promotion or offer and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.

PRIZES, GIFTS & GIVEAWAYS

Subject to any specific terms or conditions that may be displayed with any prize, gift and/or giveaway at the time they are presented, note when prizes, gifts or giveaway items or the like are offered, displayed or advertised on our Website, it is to full extent permitted by law. Tastebuds reserves the right to withdraw the offer of the prizes at any time prior to the time the recipients of the prize are to be drawn or otherwise determined, without notice to you, in the event that we are, for any reason, unable to supply the prizes. In the event that Tastebuds are unable to supply the exact gifts and/or giveaway items displayed to you for any reason, we may supply in it/their place an alternative item of a similar nature and value and the supply of the alternative item will be in complete satisfaction of obligation to the recipient's in respect of the gifts and/or giveaway items, to the extent permitted by law.

SHIPPING

Our deliveries are made by a Third Party Courier, see our Delivery Info for more details!

CORPORATE & BULK ORDERS

Bulk orders must be approved in writing by the customer with agreement to payment terms.

Orders are accepted on the condition that the goods will be produced and invoiced at the price ruling at the date the goods are despatched. The Customer shall make payment to Tastebuds according to the due date on the invoice. The customer acknowledges that any breach of payment terms will enable Tastebuds to exercise its rights to cancel the order and take legal action for the recovery of monies outstanding.

Credit card payments may attract a processing fee of up to 2.5%. No fees apply for direct deposit payments; however, orders will not be processed until payment is received. The Customer shall not be entitled to withhold payment of any sums after they become due by reason of counter claim.

No bulk order will be put into processing or production until payment has been received in full.

In the event that the Customer specifies a delivery date, Tastebuds will use its best endeavours to comply with the Customers request. In no circumstances will Tastebuds be liable for any loss or damages in the event that it is not able to comply with the customer’s request for delivery at a certain time. The Customer acknowledges and agrees that it will not make a claim against Tastebuds where preferred delivery dates are not met.

Orders placed with Tastebuds cannot be cancelled without written acknowledgement and approval. In the event that Tastebuds accepts the cancellation of any order placed, we shall be entitled to charge a reasonable fee for any work completed on behalf of the Customer to the date of the cancellation and may include fees for processing, cancellation and restocking.

SOCIAL MEDIA & WEBSITE INTERACTION

The Website may contain areas where Tastebuds encourages input from our consumer base. Tastebuds is not obliged to moderate any material submitted to the website or social media pages including but not limited to spelling and grammar, any material which may offend or be deemed irrelevant or unfavourable. Tastebuds reserves the right to remove any material for any reason and may restrict, suspend or terminate the use of our website and social media channels where we believe it has been misused and is in breach of the agreement. In participating, you consent to all relevant acts or omissions in relation to any person's ethical rights in their material which may or might otherwise constitute a breach or infringement of those rights and, to the extent permitted by law, waives their ethical rights in the material.

Furthermore, we ask that all participants are respectful and considerate of their interactions. We will not permit any kind of bullying or acts of misconduct on our sites.

DISCLAIMER & LIMITATION OF LIABILITY

Tastebuds endeavours to ensure that sites linked to and/or from our website are relevant, however we are not responsible for the content on any external sites and therefore cannot be held responsible for any loss or damage related to the use of any information contained in these sites.

Your use of the Website is at your own risk. To the extent permitted by law, neither Tastebuds nor any party involved in creating, producing or delivering the Website accepts any liability for the accuracy or inclusiveness of the information contained on the Website, whether or not the Owner is aware of such errors or omissions. Furthermore, neither Tastebuds nor any party involved in creating, producing, or delivering the website bear any responsibility for any errors, omissions, defamatory, offensive, or illegal conduct of any user of the Website.

If you have any questions regarding the terms, conditions, shipping & delivery, please do not hesitate to contact us at customerservice@tastebuds.com.au or call 1300 733 968

Thank you for visiting Tastebuds.